Question 1

How long does a custom order take and what does it cover?

Accepted Answer

- How long it takes -
Custom order completions will vary on multiple factors; for example if you have a evening gown that has multiple embellishments from sequins to beads the process to stitch them on could possibly take a week or two, however a deadline date can be set within a minimum 30 days to complete. This will mean that it will be a simple custom order compared to a detailed embellished order.

- What it covers -
Custom orders cover everything there is to imagen. our designers would sit down with you via virtually or physically to go over all the details and sketch out the design with you which can take a hour or more, then once the sketch and details have been finalised a price is given once all the requirements have been sourced followed by the agreed payment plan. custom orders will also cover any of our garments that are no longer or yet available on the store with the added benefits of adding to the core design and changing materials that you would prefer making it truly unique to you.

Question 2

What do you have to offer?

Accepted Answer

We offer a wide range of products and services from custom made clothing to pre designed online store. A few of our services cover Photoshoots, repairs and alterations and general design inquires for those that are curious to the process of their custom orders. We also have teamed up with a small business called Sammy Stitches to support and cover all aspects of the team and industry.

From creating your everyday clothes to creating the perfect garment for your special day, M.A.S-Boutique works closely with you to ensure your vision gets brought to life and we don't stop there; we create items for pets as well as different types of homeware, such as fitted table-cloths, dining seat covers and pillows. we are also able to upcycle any of your old clothes or homeware to bring it back to life.

Question 3

Why does the delivery say upon completion?

Accepted Answer

As each of our garments are made on order and not pre-stocked, we are unable to provide a guaranteed estimate of when it will be completed, however most orders don't take more than two weeks to fulfill. This does depend on how large the order is and availability of the required materials.

Question 4

What is your price range?​

Accepted Answer

Our prices vary depending on the customer's request. A budget can be discussed before working on a specific customised order. However, the pre-made products have labelled prices you can enquire about. Although the prices across products may vary depending on the customer's demands, we aim to keep our creations reasonably priced. You can contact us directly with a detailed description of the product you have in mind and we will provide a quote as soon as possible.

Question 5

What is your size range?

Accepted Answer

M.A.S-Boutique prides itself on its diversity of sizes. We have a strict policy against discrimination. We create pieces for everyone, regardless of their size, race, sexuality or gender. Our pieces can be custom-made to whichever size is required.

Question 6

What personal information do you need and why?

Accepted Answer

We need your name, address and email to process your order. We do not share our client's personal information with external companies.

Question 7

What payment plans do you offer for custom orders?

Accepted Answer

We offer three payment plans for custom orders: Plan One: Place a 45% deposit, pay the full price upon completion, and receive your order after full payment. Plan Two: Place a 45% deposit, pay the full price over time, and receive your order after full payment. Plan Three: Place a 45% deposit, pay in installments as needed, and receive your order after full payment.

Question 8

How do I become Verified or a VIP?

Accepted Answer

Want to be verified or become a VIP here's how! Click Here(https://www.m-a-s-boutique.co.uk/plans-pricing)
Verified Perks
 • 20% off all custom orders all year round
 • Exclusive offers on M.A.S-Boutique Products
 • Anniversary Vouchers on membership 
 • Order Priority (ensures your custom order is  completed on time - due to availability)
 • Exclusive chances to model M.A.S-Boutique originals as shown in the Gallery.
 • Free Repairs Up to £10 *incl non-boutique products.
 •  Free Alterations to all items *including non-boutique products.
 • Qualified for verified members' group *including exclusive releases
 • Variety of holiday discount codes for custom orders.
 • Free Entry To All M.A.S-Boutique Shows. (Limited Tickets)
VIP Perks
 • 20% off all custom orders all year round
 • Exclusive offers on M.A.S-Boutique Products
 • Anniversary Vouchers on membership 
 • Order Priority (ensures your custom order is  completed on time - due to availability)
 • Exclusive chances to model M.A.S-Boutique originals as shown in the Gallery.
 • Free Alterations to all items *including non-boutique products.
 • Free repairs to all items *including non-boutique products.
 • Access to VIP Groups.
 • Access to Verified Groups.
 • Free Deliveries on all Custom Orders.
 • All holiday discount codes for custom orders.
 • Free Entry To All M.A.S-Boutique  Shows. (Limited Tickets)

Question 9

More FAQs

Accepted Answer

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